Sleep Number Mattress Review

flag Premium quality materials and technology
  • Adjustable sides, perfect for couples

  • Impve your sleep with tracking technology

  • No remote needed - adjust from the mobile app

  • Foot warming feature for cold nights

Pros & Cons

  • Highly cutomizable sleep experience
  • Adjustable firmness, comfort and support
  • Feet warming feature
  • Premium quality materials
  • Good for couples as can adjust each side individually
  • Costly
  • Replacement parts may be needed from time to time

Sizes & Pricing

The brand offers a variety of mattress series, each focused on a particular feat. The series include Classic, Performance, and Innovation. All of the series share the Classic set of features – Dual Adjustability, Responsive Air and SleepIQ technologies.

The Performance series focuses on delivering enhanced pressure point relief while the Innovation series represent a combination of pressure point relief and temperature balancing. It’s worth mentioning that the prices of Performance and Innovation series mattresses are drastically higher compared to the Classic ones.

Regardless of the type, all mattresses come in six different sizes – Twin, Twin XL, Full, Queen, King, and Cal King. Here are the details for each:

Twin – The Twin-sized mattress dimensions are 38” x 75” x 8”/10” for the Classic and Performance series, and it’s priced at $599 and $1549, respectively. The Twin size is unavailable for the Innovation series mattresses.

Twin XL – The Twin-XL-sized mattress dimensions are 38” x 80” x  8”/10”/12” for the Classic, Performance, and Innovation series, and it’s priced at $699, $1699, and 2749, respectively.

Full – The Full-sized mattress dimensions are 54” x 75” x  8”/10”/12” for the Classic, Performance, and Innovation series, and it’s priced at $799, $1974, and $3024, respectively.

Queen – The Queen-sized mattress dimensions are 60” x 80” x 8”/10”/12” for the Classic, Performance, and Innovation series, and it’s priced at $999, $2099, $3199, respectively.

King – The King-sized mattress dimensions are 76” x 80” x 8”/10”/12” for the Classic, Performance and Innovation series, and it’s priced at $1499, $2599, and $3899, respectively.

Cal King – The Cal-King-sized mattress dimensions are 72” x 84” x 8”/10”/12” for the Classic, Performance, and Innovation series, and it’s priced at $1499, $2599, and $3899, respectively.

All mattresses come with a 100-night free trial, 25 years warranty, free UPS delivery and in-home setup (including old mattress removal). When compared to other luxury mattress brands, Sleep Number is priced significantly higher, with the average competitor price being $1900. According to over 10,000 reviews on the brand’s website, the smart technology paired with various perks like under-bed lighting and foot-warming is worth the extra price, which is highly questionable. Furthermore, the price difference for Performance and Innovation series is extremely high, especially when considering that pressure point relief and temperature cooling are expected from any luxury mattress.

Overview

Sleep Number is an American mattress and sleeping accessories manufacturer and retailer. Based in Minneapolis, Minnesota, the brand specializes in individualizing the sleeping experience for each customer. Sleep Number operates over 600 physical stores throughout the US that you can visit to give the smart beds a try. The company has numerously received high ranks in various mattress satisfaction reports and boasts over 4200 employees.

Rating

  • "Price"
    7 /10
  • "Comfort"
    9 /10
  • " Body Support"
    9 /10
  • "Customer Support"
    9 /10

Construction

Sleep Number is widely known for its SleepIQ technology. It is designed to adjust to each sleeper individually and deliver the most personalized sleeping experience possible. The system harnesses data like heart rate, sleep movements, and breathing during the night and automatically adjusts the firmness, comfort, and support on each side of the bed, individually. The software utilizes progressive learning, meaning that it is supposed to improve the sleeping experience with each succeeded night.

Advanced models also have built-in technologies to warm your feet and detect and try to relieve your partner’s snoring by slightly tilting the upper area of the bed on the respective side. All of these metrics can be tracked via the SleepIQ smartphone app, which will deliver some details concerning your last night’s sleep experience, and daily improvements.

In terms of layers and features, all three mattress series share a number of similarities among themselves while also offering advanced perks for specific cases. The basic set of features includes dual adjustability, Responsive Air technology, and SleepIQ technology. Enhanced pressure point relief, superior pressure-relief, and temperature balancing are available for the Performance and Innovation series.

In general, all SleepNumber beds come with single or dual air chambers that inflate or deflate based on your Sleep Number setting (determined during your sleep). The higher the number, the firmer the mattress is. Dual air chambers are designed for couples. Also, all mattresses come with at least one layer of comfort foam that sits above the air chambers, just below the cover. The thickness and height of comfort levels is determined by the series you purchase.

Here are the details for each feature mentioned above:

Dual Adjustability – The feature is used to calculate each sleeper’s Sleep number setting and automatically adjust the comfort level of the mattress during sleep. The Sleep number corresponds to your ideal firmness and support, with the most popular ones ranging from 35-45, on a scale of 1-100.

Responsive Air Technology – Based on the data gathered by the SleepIQ technology, the mattress automatically adjusts to deliver the optimal amount of comfort, firmness and support to each partner on an individual level.

SleepIQ Technology – As described above, this feature is used to gather the sleepers’ data and track how you’re sleeping.

Enhanced Pressure Point Relief – Available in the Performance series, this feature provides a number of additional, exclusive pressure point comfort layers.

Superior Pressure-Relief – Available only in the Innovation series, this feature represents the most luxurious pressure-relieving comfort layers offered by the brand.

Temperature Balancing – Available only in the Innovation series, this feature detects and absorbs excess heat, and releases it to deliver just the right amount of coolness for your case.

Mattress Cover

The cover is made of high-quality materials. It is removable; however, it shouldn’t be machine washed. You should spot clean it using a solution of mild detergent and warm water. You can also use a soft brush in the process. The brand also recommends using a mattress protection pad, which can be purchased separately.

There are a few differences depending on the series you choose. The Classic series mattress cover is the simplest variant. The Performance series cover is a bit softer and thicker, but nothing out of the ordinary. The Innovation series cover features built-in temperature balancing materials that absorb excess heat and release it as necessary to find the perfect temperature balance for your case.

Firmness, Feel & Support

Because each mattress has built-in air chambers, the firmness level can be adjusted individually for each sleeper. In contrast to most other mattress brands, Sleep Number beds’ firmness scale goes from 1-100. This helps the SleepIQ system determine the ideal firmness and automatically adjust it. Lying down on the mattress doesn’t feel great at that very moment. However, as the bed learns your sleep habits and breathing patterns, it adjusts the comfort and support of the bed to create the ideal sleeping environment for you.

Purchase & Delivery Process

The purchase and delivery process is extremely straightforward. You can do it online by choosing the size and the series and desired payment method. There is 36-month 0% financing available for all the beds. As an alternative, you can visit one of the 600 physical stores in the US to test Sleep Number mattresses before buying one. The brand offers a 100-night free trial for all beds, 25-year warranty, free deliveries, returns and installations, along with old mattress removal.

Customer support

When it comes to customer service, Sleep Number is on top of its game. The brand can be reached via the phone, email and live chat, and the knowledgeable team provides useful advice to any query.

  • 24/7 Help & Support
    The customer support team can be reached seven days a week from 7AM to 11PM CT (via live chat only).
  • Phone Support
    Phone support is available Monday to Friday, 8AM to 8PM CT, and Saturday 8:30AM to 5PM CT.
  • Live Online Chat
    The live chat can be accessed directly from the brand’s website. The response time is under one minute. Live chat support hours are 7AM to 11PM CT.
  • Email
    The company can be reached via a dedicated email address found on the website.
  • FAQ
    The comprehensive FAQ section provides answers to many common questions regarding the products, delivery and returns, warranty, the SleepIQ app, mattress care, etc.
  • Blog
    The blog covers topics including sleep and wellness, sleeping positions, mattress shopping guides, how to choose a fitting mattress size, testimonials, product-related updates, etc.

Final Word

Sleep Number offers probably the most individualized sleeping experience to customers, but it comes at a high price. With the main focus of the bed being SleepIQ technology, the mattress doesn’t offer all-natural materials, and it has a short trial period. Compared to other luxury mattress brands on the market, the basic mattresses offer fewer perks, and the top-notch ones cost way more. However, according to over 10,000 user reviews on the website, Sleep Number mattress is well worth their price, if you can afford them.

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Pavel Aramyan
author

Pavel is a writer with over 5 years of experience in researching and comparing consumer products from a variety of industries.

This review is based on the writer's personal opinion.
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Questions & Answers

Guest
JANET JANOUSEK

DOES THIS BED COME IN SPLIT KING?

DOES IT HOLD UP FOR BIG PEOPLE?

Editor
naomi

Hi Janet, There is the option for split mattresses when you choose an adjustable base only. In terms of sizing, the Cal King is the biggest sized bed on offer.
Thanks, Top5

Guest
Jonathon Iverson

Have had one for 18yrs and is the only way to go. I have California king and use it a set6ing of 65.

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