Koala Mattress AU Review

flag Impressive breathability and optimal comfort
  • FREE delivery. FUSS-FREE returns

  • Try risk-free for 120 nights + 10-year warranty

  • A portion of the revenue goes to protecting the environment

  • Pick between medium-firm and firm-support

Pros & Cons

  • Impressive breathability and optimal comfort
  • FREE delivery. FUSS-FREE returns
  • Try risk-free for 120 nights + 10-year warranty
  • Purchases support endangered koala bears
  • Mattress suitable for all sleepers
  • Discounts for new customers for their first orders
  • Only available online

Sizes & Pricing

In 2023, Koala’s latest innovation is the Koala SE mattress, a testament to their commitment to cutting-edge sleep technology. This mattress combines advanced materials and design techniques to cater to a wide array of sleeping preferences, offering unmatched comfort and support.

The Koala Calm As mattress, known for its thermal comfort, features phase-change materials that regulate temperature for an ideal sleep environment. Its bamboo charcoal memory foam layer is specifically designed for pressure relief, making it a popular choice for those seeking both comfort and support.

The Koala Soul Mate mattress stands out with its ventilated bamboo charcoal memory foam layer, providing a plush yet supportive sleeping surface. Enhanced with five-zoned foam springs, it offers a perfect blend of comfort and durability, tailored for a restful night’s sleep.

Finally, the New Koala Mattress, an evolution of the Original Koala Mattress, is renowned for its patented TENCEL Lyocell fibers. These fibers ensure long-lasting comfort and breathability, coupled with optimal moisture management. As the first GECA-certified mattress in Australia, it highlights Koala’s commitment to environmental sustainability.

You can find all Koala mattresses in five sizes:

  • Single‌ ‌size: ‌ ‌188cm‌ ‌x‌ ‌92cm‌ ‌x‌ ‌23cm‌ ‌
  • King‌ ‌Single‌ ‌size: ‌ ‌203cm‌ ‌x‌ ‌107cm‌ ‌x‌ ‌23cm‌ ‌
  • Double‌ ‌size: ‌ ‌188cm‌ ‌x‌ ‌138cm‌ ‌x‌ ‌23cm‌ ‌
  • Queen size: 203cm x 153cm x 23cm
  • King size: 203cm x 183cm x 23cm

Queen
$1,190
Single
$790
King Single
$1,390
Double
$1,090
King
$990

Overview

Koala‌ ‌‌launched‌ ‌online‌ ‌in‌ ‌Australia‌ ‌in‌ ‌2015 and has since taken‌ pride in providing ‌customers‌ ‌with the‌ ‌best‌ ‌possible‌ ‌sleep‌ solutions. The new line of Koala mattresses offers sustainable design combined with optimal comfort. Koala partnered with WWF to help animals and donates a part of gross sales to the 1% for the Planet organization for environment protection. All that ensures that Koala mattresses are the most-loved products among Australian customers.

Rating

  • "Price"
    9 /10
  • "Comfort"
    9 /10
  • "Body Support"
    8 /10
  • "Customer Support"
    9 /10

Construction

The New Koala Mattress is 25 centimeters high and features three key layers as follows:

  • Lyocell Sleep Surface. The manufacturer applied TENCEL Lyocell fibers to ensure unmatchable breathability. This layer is seven centimeters thick to ensure optimal comfort. It releases and absorbs moisture, so you can enjoy sleeping on the mattress.
  • Kloudcell comfort. This is a double-sided layer that allows adjusting firmness.
  • Adaptive core. The support zones are smartly placed to ensure they target pressure points. You’ll feel relief as soon as your back touches the mattress.

The ‘Koala Calm As’ mattress is 29 centimeters high and features Coolmax Sleep Surface technology. This is a quilted cover that does an excellent job in moisture management. That ensures you are never too hot when sleeping on this mattress.

If you go with the Koala Soul Mate mattress, you’ll find it is 33 centimeters high. Its Sensapole technology features a plush cover that optimizes the temperature while delivering that soft feel.

All Koala mattresses feature these details:

  • A slip-resistant bottom. Once you place the mattress on the bed frame, this bottom will ensure to decrease the movement.
  • Anti-bacterial additives. These are perfectly safe as their task is to help prevent any problems with bacteria.
  • CertiPUR-US certification. This is a guarantee there aren’t any dangerous chemicals, such as formaldehyde, in the mattresses.
  • GECA certificate. Koala first received this certification in Australia. It guarantees that the materials meet environmental, ethical, and social standards.

Mattress Cover

Koala mattresses come equipped with unique covers made of high-quality materials. They are extremely comfortable and provide optimal breathability. The covers are quilted, and their thickness varies. The Soul Mate mattress offers an extremely plush feel, but the other two options are also very comfortable. It’s easy to maintain the cover. If you follow the instructions, the product will last for a long time.

Firmness, Feel & Support

Koala understands that different kinds of sleepers have different requirements. That’s why their mattresses come with multiple firmness levels. It means you can choose the desired firmness. The available options include firm and medium-firm support.

It’s easy to adjust the firmness. All you need to do is to unzip and flip the special double-sided comfort layer. Pick the desired side and position it to enjoy high-quality sleep and comfort.

Purchase & Delivery Process

Koala   is a bed-in-a-box brand, and has all its products available on their website, with detailed descriptions to guide you through the decision-making process.

After choosing which mattress size is right for you, simply add it to your cart along with any other products you desire. Now, all you need to do is follow the prompt of instructions to place the order, and your mattress will be delivered shortly after. Unboxing the Koala mattress only takes around four seconds, as it comes decompressed and just needs to be unrolled.

For every mattress purchase, Koala symbolically adopts a koala using its partnership with WWF! Koala Mattresses delivers all over Australia. If you are from Sydney, Melbourne, Brisbane, Perth, or Adelaide, then you can enjoy the brand’s four-hour delivery service! Other locations may take longer to ship to, but it’s still faster than most delivery services. All Koala beds are delivered free of cost.

Each Koala mattress comes with a 120 night trial period as well as a 10-year warranty.

Customer support

Koala has a highly responsive customer support team and provides users with various contact options, which includes email, phone, and live chat. Koala also has a comprehensive FAQ page on their official website that answers many common questions customers have pertaining to the brand’s products and services.

  • Phone Support
    Koala mattresses has phone support that is very responsive. The timings for their phone service are: Mon-Fri 9am-8pm AEST; Saturday 10am-5pm AEST; Sunday 10am-5pm AEST.
  • Live Online Chat
    Koala also has a live chat option on its website during the same hours as their phone support.
  • Email
    Koala has an email ticketing service on their site.
  • Video Tutorials
    Koala has a YouTube channel with videos.
  • FAQ
    Koala’s website has a n extensive FAQ section on their official website that provides comprehensive answers to common questions related to their delivery service, products and any other concerns.
  • Blog
    Koala’s blog posts contain details about its products and their various features.

Final Word

The Koala mattress offers great value for each size; the brand’s mattress is made to facilitate all types of sleepers. Koala mattresses are long-lasting, with durable, washable covers, making them promising, reliable long term investments.

As with most mattress-in-a-box brands, sleepers cannot physically visit a store to try the Koala bed out beforehand. However, the 120-day trial offered by the brand provides sleepers with a risk-free opportunity to give the Koala mattress a go. This actually works out much better than just trying a mattress out in a store, as you can only do so there for a short duration.

Alongside producing premium-quality, durable beds, Koala also makes an effort to give back to the environment. For each mattress that you order, Koala will symbolically adopt an endangered Koala bear, which contributes towards the protection of the species from extinction. The King Single Koala bed is a great pick for single sleepers looking to get their money’s worth, whereas the Queen size is ideal for couples on a budget.

Purchasing your Koala bed and having it delivered couldn’t be easier. All you have to do to get a high-quality mattress is to press a few buttons on their website and follow the prompts, and your mattress will be delivered in no time.

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Asya Fatima Abdulwajid
author

Asya is an experienced and professional consumer product reviewer and writer. She excels at thoroughly researching her subject so that she can convey information in a way that is helpful and easy to understand.

This review is based on the writer's personal opinion.
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Questions & Answers

Jeanette

Do you take away old mattresses and beds when you deliver a new Koala? Also, is a mattress free delivery or only a bed?

answer
Koala's mattress delivery is free. According to Koala, in certain areas of Sydney and Melbourne, they can remove your mattress for free via their partnership with Soft Landing. Soft Landing is a mattress recycling social enterprise.
matt Thompson

where are Koala mattresses made? I heard it was China… surely not with a Koala name attached.

answer
Koala products are designed in Sydney and manufactured in various parts of Asia, Europe, and Australia.
Samantha Jeffries

How long does delivery take?

answer
If you are in Sydney, Perth, Adelaide, Brisbane or Melbourne, your mattress will be at your door step only 4 hours after ordering it. Anywhere else can take 1-5 days. Customers are always notified before the order arrives, and you can choose a delivery time that suits you best.
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