Hugo Sleep Mattress AU 2024 | Top 5 Mattresses

Our Verdict

Hugo claims the two main factors for the perfect night sleep are spine alignment and body temperature regulation, and so the Hugo mattress is designed specifically to satisfy these factors. The optimum balance of latex and memory foam, two of the highest-rated materials for mattress construction, gives the Hugo mattress an edge where comfort is concerned. The 4-layered mattress provides pressure relief and comfort and ensures a good night’s sleep. The natural materials used for the top layer make the mattress hypoallergenic and antimicrobial, increasing the value of the mattress overall.

There is certainly a reason why 95% of Hugo’s customers choose to keep their mattresses at the end of their trial. The free delivery option, 3-month trial period, on-door delivery with compact packing, and the cut down on middleman costs make the Hugo mattress an attractive option. Hugo proves to be an affordable investment, holding its own as a comfortable mattress with great support!

Pros

Direct-to-consumer services cut down on prices
Australian-made mattress in a box
Free delivery in Australia
3-month trial with easy returns & 10 year warranty
Hypoallergenic

Cons

Free delivery only in Australia
Mattress cover is not removable
Cannot try in stores

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Construction

The Hugo mattress is a constructed from a combination of 4 layers of latex and memory foam and provides optimal levels of comfort and support.

Natural Latex:

The topmost layer is a 15mm layer of All-Natural Latex.; latex has been proven to be one of the highest rated materials for mattress construction, and this layer thus provides both comfort and support to sleepers. The all-natural latex layer makes the top layer hypoallergenic and this especially benefits users with allergies. In addition to being hypoallergenic, it is also antimicrobial, making for a cleaner environment to sleep in.

Memory Foam:

Hugo has a 30mm second layer made up of contouring Memory Foam. It molds to the natural contours of the sleeper’s body and offers both lumbar support and pressure relief.

Transition Foam:

The third layer is 50mm of Transition Foam. This layer acts as a transition layer between the top two comfort layers and the bottom support layer and offers a gentle increase in the firmness level.

High Density Support Foam:

The last layer is made up of 150mm of High-Density Support Foam. It acts as a firm foundation for the mattress and supports the weight of the sleeper.

The natural latex layer and the memory foam layers give Hugo mattresses their exceptional breathability. These layers promote air flow and disperse heat evenly, making for a cool environment to comfortably sleep in.

Mattress cover

Hugo mattresses do not come with a removable cover. This means that you cannot take off the mattress cover and wash it if the need arises. To protect your Hugo mattress, it’s worth investing in a good quality, removable protector.

Delivery process

Customers can choose their Hugo mattress from the brand’s website, and pick the desired size. The delivery is 100% free of cost for customers in Australia. The delivery time is different for different parts in Australia, with a maximum delivery time of one week. Hugo offers custom shipping for after-hours delivery in some areas upon request.

There is a 3-month long trial period for the Hugo mattress in which customers can fully test the mattress out. If you aren’t satisfied with the bed, then you can return the mattress for free in exchange for a full refund. Hugo Helps is an initiative by Hugo Sleep to take care of the returned products. The brand donates these mattresses to Salvos stores, where the profits are sent to the Salvation Army.

Customer Service

Hugo Sleep provides Help and Support to its customers through online and telephonic channels. The brand also connects with its online community through several social media forums. The positive customer reviews are a testament to how good Hugo’s help and support system is.

Phone Support

Hugo Sleep has a dedicated telephone helpline for customers where they can contact the staff with their queries and concerns.

Live Online Chat

Hugo Sleep's website has a live chat option as well.

Hugo Sleep also provides excellent email support to the consumers.

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3 Comments (3)

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BevB

4 years ago

Does Hugo resell the returned mattresses?

answer

Hugo donates its returned mattresses to Salvos, which donates the profits to the Salvation Army. In cases where a donation to Salvos cannot be made, the returned mattresses are sent to mattress recyclers.

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Frank HFH

4 years ago

Why does Hugo only come in one comfort level?

answer

The Hugo mattress is designed by experts to cater to all body types and sleeping styles. The brand feels that more options complicate things unnecessarily and cause confusion. So, this mattress is suitable to anyone without special health requirements. The mattress sports medium firmness levels.

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SybilS

4 years ago

How long does the Hugo mattress take to expand after removing it from the box?

answer

Hugo mattresses are compressed and compactly rolled to fit in a box for easy delivery and handling. Once removed, the mattress expands to 90% of its size within a minute. The last 10% of the expansion takes a few hours.

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Asya Fatima Abdulwajid

Asya is an experienced and professional consumer product reviewer and writer. She excels at thoroughly researching her subject so that she can convey information in a way that is helpful and easy to understand.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.