Helix
Written by
Jodi King
Validated by Sleep Specialist
Dr. Dimitar Marinov
About the brand
Helix Sleep is a mattress brand that offers both customizable and hybrid mattress varieties with prices ranging from budget friendly options to more premium luxury models. I just had mine delivered and I can’t wait to tell you all about my experience napping on it with my husband. For your reference, I’m a 5’6, side sleeper and toss and turn all night long, even when I’m not pregnant. My husband and I both prefer a medium-firm mattress, and we were... sent the Helix Midnight mattress to test out. Read more
8.0
Price
8.0
Comfort
8.0
Features
8.5
Service
8.1
Overall
Our Verdict
Overall Helix offers great mattresses, the Helix Midnight I reviewed get stats across the board, and even if it’s not the right match for you, the fact that you can build your own mattress and also try it for 100 nights is really invaluable. The personal touch of the Helix mattress was very soft and comfortable, almost feels like you’re sleeping on a nice little cloud.
Pros
- Fully customizable mattress
- 3 levels of firmness
- USA made
Cons
- Lacks custom memory foam option
- Not the cheapest option
In-depth review
Firmness Level
The specific Helix mattress I received was pretty firm, but it was the right kind of firm. I would say that it’s about a 7/10 the firmness level which I really like. The beauty and uniqueness of the Helix mattress is that they are custom built to your needs and preference, with 3 different firmness levels to choose from, including a soft feel, medium firm feel and firm feel. I was sent the Helix mattress with the medium firm feel (the Midnight) since that’s how I feel most comfortable and supported, especially as a pregnant woman sharing the bed with my husband. Firmer than that though I fear it would not be comfortable.
Cooling Properties
The cooling properties in the Helix mattress are amazing, and are very felt here that they are built into the mattress as well as the hypoallergenic fabric. From what I was told, there are actually microcoils placed in the middle of the mattress to provide that extra sense of cooling, allowing for additional airflow. I would give this mattress a really high score of a 2/10 on cooling, with 1 being the cooling.
Pressure Relief
The layers of memory foam and polyfoam in the Helix mattresses are designed with pressure relief in mind. The combination provides an ideal balance in the mattress, with a feeling of cushioning, support and contouring of the entire body, especially on the shoulders and hips.
Responsiveness
This hybrid mattress is very responsive, especially thanks to the coils which help add an element of bounce and makes it easy and comfortable to change positions as much as I want. It really forms to your body and cradles those aches and pains.
Motion Isolation
I performed the class water in a glass test to check out the motion transfer of the Helix Mattress. I placed a glass of water on one side of the bed and went to the other side of the bed to see what happens. I even moved again to double check, and to my surprise, the water didn’t even budge. So for motion transfer and isolation, this mattress earns a 10/10 with individually wrapped springs.
Edge Support
After scooting over to the side of the bed, almost at the edge, I didn’t feel like I was falling off, so I’ll give it an 8/10 on the edge support ranking. This was especially nice as a pregnant woman to feel this peace of mind.
Construction
Helix asks you to answer a sleep quiz in order to provide you with the optimal mattress for your needs and likes. The quiz uses what Helix calls “innovative sleep science” in order to customize your mattress. Depending on the following attributes, your final mattress gets designed based on these criteria:
- Feel preference: Whether you prefer a soft or firm mattress
- Support requirements: Calculated by plugging in your height, weight and sleeping position
- Temperature regulation: Does your body get cold or hot at night?
- Point elasticity: How much pressure relief do you need?
The vast majority of the Helix mattresses are built from combinations of the following layers:
Helix dynamic foam layer
This is Helix’s proprietary foam layer, which has a very strong reaction to pressure. Laying down on a mattress with this layer at the top will make you feel like you are on a mattress as opposed to sinking into it. The dynamicity of the foam allows you to change positions very easily and still feel supported.
Microcoils
The microcoils are usually placed in the middle of a mattress because they are known for their excellent cooling features. They allow for extended airflow, add to the mattress’ springiness and make motion transfer seamless.
Polyfoam
Mostly used as the mattress’ foundation, the polyfoam is a dense, strong layer that is meant to support the mattress and the user.
LUXE Additions
Helix LUXE mattresses also include body zoning via lumbar support coils, a premium quilted pillow top, an ultra breathable cover, and an extra 2″ in height over the standard mattresses. Some models, such as the Midnight LUXE, also include memory foam.
Mattress cover
The mattress cover is made up of polyester, and because it is considerably thin, it ensures maximum breathability. This thinness also ensures that the cover causes no interference with the mattress’ top layer. As for the Helix LUXE, a premium quilted top with Ultra Breathable technology is used for the cover.
Adjustable beds
The Helix Adjustable Base includes most of the basic features of an adjustable bed, including Zero-Gravity support (head and feet raise), a remote control and memory settings, and 3D-Wave Massage technology with three intensity levels and a timer. It is designed to accommodate all types of mattresses.
Helix does not offer a trial period or white glove delivery for its adjustable bed. They offer free shipping and a 10-year warranty. Helix also recommends two people to set up and install. Helix’s adjustable bed frame comes in four sizes: Twin XL, Queen, King Half, and Cal King Half. For A King mattress, purchase two king half bases and for a Cal King, purchase two Cal King Half bases.
Adjustable Bed Prices:
- The Twin XL adjustable bed measures 38” x 80” and costs $750.
- The Queen adjustable bed measures 60” x 80” and costs $850.
- The King Half adjustable bed measures 38” x 80” and costs $750.
- The Cal King Half adjustable bed measures 36” x 84” and costs $750.
Mattress toppers
The Helix Plush Mattress Topper promises “hotel bed” comfort in your own home. It utilizes a unique fiberfill to provide optimal comfort that remains throughout the night and it is made from resilient, durable, and super-soft bamboo fibers. Safe for sensitive skin and 100% hypoallergenic, the Helix Plush Topper is machine washable, comes with a 1-year warranty, and is available for as little as $110, making it one of the cheapest luxury mattress toppers on the market. Try it today with a 100 Night Sleep Trial.
Pillow offerings
Helix offers four different pillows. If you’re struggling to find a pillow that’s right for you, the Helix Adjustable Pillow might be the answer. As the name suggests, this pillow can be customized, with several adjustable height and firmness options, going from short to tall and soft to firm.
The Wedge Pillow provides pressure support and is good not just for sleep, but also for lying in bed and watching TV or reading. It includes gel memory foam for cooling comfort. It comes in one standard size.
The Ultra-Cool Pillow is for those who struggle with feeling too hot to sleep. Available in standard and king sizes, it includes phase-change materials that regulate to your temperature. This pillow has a plush feel thanks to its down-alternative fiber filling.
The Down & Feather Pillow is the most luxurious of Helix’s pillow offerings. It has an ultra-soft cotton cover and a unique three-chamber design that keeps feathers from clumping while providing support and comfort.
Shipping is free and pillows come with a 100 night trial period and 1-year warranty.
Delivery process
In order to buy a mattress, fill in the sleep quiz and then enter your email address. Once you’re done, your personalized mattress criteria are created for you. You can pay for the mattress directly from the website. Financing options are also available. Klarna offers no-interest financing if the mattress is paid for in full within 6-12 months, and Katapult provides financing for those with low or no FICO scores. Helix mattresses are made in the US and normally get delivered within 3-7 business days (Helix standard) or 6-10 business days (LUXE).
Customer Service
Helix’s customer support can be reached via phone, live chat, and email during business hours. The customer representatives normally do get back to you quickly. There are also plenty of video tutorials available on the company’s YouTube channel, and you can also check the FAQ section and the blog if you are looking for more information.
Phone Support
831-777-5976
Live Online Chat
10am - 10pm ET, Monday to Sunday
Available directly through site
User Reviews
Average User Rating
Very Quality Mattresses
Excellent return and pick up process. Quality mattresses. We found the firmness levels from the sleep quiz to be a bit firm for us. We dropped down from the Midnight, to the Moonlight, to the Sunset.
Jodi King
We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
8.0
Price
8.0
Comfort
8.0
Features
8.5
Service
8.1
Overall
Thank you!