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HomeReviewsCasper Mattress

Casper Mattress Review

Updated on February 14th, 2023
Cedric Jackson
Reviewed by Cedric Jackson
Dr. Dimitar Marinov
Validated by Dr. Dimitar Marinov - Sleep Specialist

About Casper Mattress

Launched in 2014, Casper has made it their mission to research, design, and engineer the perfect mattress to set a new standard in sleep innovation. They offer hybrid and all-foam varieties of mattresses for all sleep types and in a variety of sizes and prices. Their newest feature is called “Snow Technology,” which is combined with particular mattresses to keep users cool all night long, and it did just that while trying it out for a nice, long nap.

  • 9.0
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    Value for money
  • 9.0
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    Quality
  • 9.0
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    Comfort
  • 9.0
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    Customer Support
  • 8.6
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    User's Reviews
8.9 Overall Score

Pros & Cons

  • All-foam or hybrid varieties
  • White glove delivery
  • Award-winning customer service
  • Covers are not machine washable
  • May not be supportive for heavier builds
  • Not the most affordable

Sizes & Pricing

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Casper Original

  • Mattress type icon
    Mattress Type Memory Foam
  • Mattress price & size icon
    Price $1,295 - Queen
  • Mattress firmness icon
    Firmness Medium Firm
  • Mattress trial period icon
    Trial 100 night
  • Mattress warranty icon
    Warranty 10 years
Benefits
  • Special feature icon Hot Sleepers
  • Special feature icon Combination Sleepers
  • Special feature icon Back Pain
  • Special feature icon Joint Pain
  • Special feature icon Couples
  • Special feature icon Pressure relief

Firmness Level

Casper offers a variety of mattress models, both all-foam and hybrid options, meaning that each one offers different support levels, but overall their mattresses fall into the ‘medium-firm’ category.  They aren’t too soft where you feel like you’re sinking in and not supported, but they are also not too firm where it’s uncomfortable to lay on the mattress. The exact level is rather subjective, but I’d say it’s a little less firm than a standard ‘medium-firm’ that they advertise the mattress to be.

soft_icon Soft
6
firm_icon Firm

Cooling Properties

The Casper mattress is really great for hot sleepers with built-in cooling properties that can’t be ignored, with layers of an ‘open-cell’ Airscape that are specially designed and implemented to encourage breathability.  This is also a plus for couples, since it tends to get hot when sharing the bed with another body.

soft_icon Cool
9
firm_icon Hot

Pressure Relief

The Casper mattress offers a solid combination between support and pressure relief, making it good options for those that suffer from back pain, especially when lying down.  It’s also got more firm foams where the lower back lays, and more soft foams in the shoulder region providing additional cushioning in the required pressure points.

soft_icon Low Pressure
9
firm_icon High Pressure

Responsiveness

I found it relatively easy to move around on the Casper mattress and would say it would probably be a nice option for my husband and I to share, with a nice, solid combination of both motion isolation and responsiveness.

soft_icon No Bounce
9
firm_icon Very Responsive

Motion Isolation

Similar to many other mattresses that are strong in terms of responsiveness, while the Casper mattress still passed the glass of water test, I’m not completely confident that I wouldn’t feel my partner moving around, or at least a bit. But overall it proved to be decent in terms of motion isolation and I wouldn’t consider this a ‘red flag’ of the mattress.

soft_icon Low Motion Isolation
7
firm_icon High Motion Isolation

Edge Support

I felt quite stable while sitting on the edge of the Casper mattress, and wouldn’t worry about it not providing me the necessary support when sleeping on it, even with my partner.  This can be credited to its high-density foam base which gives it a slightly added advantage to its competitor’s memory foam mattresses.

Mattress Materials

The Casper mattress is a foam mattress that consists of three layers. The first, top layer is constructed from perforated foam, the second, middle layer is a ‘zoned’ memory foam and the third, bottom layer is made from a high-density polyfoam.

Customer Support

Casper prides itself on offering award-winning customer support. Not only do they provide free in-home setup or removal for their premium Wave model, but you can get in touch with their team 7 days a week via phone or live chat. Their comprehensive FAQ page allows you to easily browse or search a wide variety of helpful topics categorized as Popular Questions, Orders & Shipping, Returns & Exchanges, Retail & Partnerships, Resources, and Casper Products.

Phone support icon
Phone Support 1-888-498-0003
Chat support icon
Live Chat Available on website

Customer Support

- Overall Score -
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9.0
  • Professionalism 9.0
  • Response Time 9.0

User Reviews

Average User Rating

4.3
star star star star star
(8 Reviews)
Sort by
A
Very good mattress
star star star star star
Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

This mattress is comfortable and i have been sleepy well on it. It doesn't have the super comfortable feeling when you first lay down but after a few mon it's great. I feel wake up and refreshed every morning. Also keeps me cool. Would recommend for sure. Shipped and came quickly

L
Casper is the best!
star star star star star
Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

My 2-year-old son loves the bed so much he always jump to his new bed every night right away even though he never slept by himself prior to Casper. Thanks Casper that we got our bed back!

E
good for sleeping, not for sitting
star star star star star
Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

The unboxing experience was easy and painless. The Casper mattress is much softer than my old one. It’s not as firm though, so I wouldn’t recommend it if you tend to sit on your bed while doing anything other than sleeping. I would definitely recommend it if you like the softness of memory foam but hate the way it suctions you in.

Q&A

newest oldest most voted

Questions & Answers

J. Stephens on Oct 28, 2019

As with most mattresses, do you turn this so it doesn’t make a ‘map’ of your body?

answer
It's recommended to rotate the Casper mattress 180-degrees every 3-6 months.
GEORGE T Brown on Nov 17, 2019

will you take or recycle my old futon mattress

answer
If the areas where Casper offers in-home delivery & setup, mattress removal can also be arranged. If you fall outside of this range, Casper will still work with you to find a way for the mattress to be removed and recycled -- you simply have to contact them.
Jerry on Mar 23, 2020

If I don’t like it how do I return it. I don’t think I could fit back in the box it comes in. I live in Hawaii.

answer
You don't need to save the box at all. Casper mattresses are compressed by a special machine before being boxed, so it will not be possible for you to do this. All returns are free, and Casper works to donate them to local charities. Some regions require that used mattresses go to recycling instead, however.

Final Word

Casper mattresses are a great choice for all sleep types, given their four models—each offering varying levels of support. Firmness falls somewhere in the middle—not too soft but not too firm. They offer a wider range than many of their competitors with their standard flagship Original model, the budget-friendly Elements model, and their high-end Wave Hybrid which offers the most ergonomic support. Their new mattress, the Nova Hybrid model is designed especially for spinal support. It’s no surprise the high reputation Casper has built for itself over the years when it comes to sleep innovation. While their products aren’t organic, they are certified by the CertiPUR-US program, their foam materials provide optimal support, and they cater to all budgets and sleep types.

 

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Cedric Jackson avatar

Cedric Jackson

Edgar Miller is passionate about equal rights for minority groups and is specifically interested in helping the disabled and handicapped. He's also a freelance writer for Top 5 Networks about all related topics.

Dr. Dimitar Marinov - Sleep Specialist

Dr. Dimitar Marinov is an experienced physician and scientist who has been actively conducting research in the field of sleep hygiene for the last 5 years. He is a chief assistant professor in Hygiene and works at the Medical University of Varna, Bulgaria. Thanks to his expertise in sleep hygiene and outstanding research skills, he is a valuable addition to our website as he fact-checks our content and ensures the accuracy of any medical terminology you may encounter. You may learn more about Dr. Marinov and his research via ResearchGate, LinkedIn, and his personal website.

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